110% Guarantee
110% Money back guarantee. We mean it.
Effective Date: January 12, 2026
At Viking Coffee Co, we stand behind our premium coffee with an ironclad 110% Satisfaction Guarantee. If you're not fully satisfied with the freshness, quality, or taste, we'll make it right—here's how:
- Eligibility: Applies to purchases made directly from vikingcoffeeco.com within 30 days of receipt. Does not cover retail store purchases (follow the retailer's policy).
- Refund Details: Return the product for a 100% refund of the purchase price, plus an extra 10% as our commitment to you.
- Damaged Items: For items like mugs, submit photos using the form via the Contact page on our website for a prompt replacement—no return needed.
- Process: Contact us within 30 days using the form via the Contact page on our website. Ship returns to our address (provided upon request). You cover return shipping costs; we'll process the refund + 10% to your original payment method upon receipt.
- Exclusions: Guarantee covers product quality only; no refunds for buyer's remorse on unopened items or misuse.
We're confident you'll love our coffee, but if not, we're here to exceed your expectations. Questions? Reach us using the form via the Contact page on our website.